Servicenow agent workspace landing page permissions. Currently, Agents are restricted to a single landing page.

Servicenow agent workspace landing page permissions ; Click the link in the Admin panel column for the application you want to work with. I can see the changes only from the UI Builder. In the picture below, we see a agent on the landing page - and he presses on the case number to open it. Impact Drive a faster ROI and amplify your expertise with Agents need to be able to access predefined dashboards and be able to toggle between then, as well as be able to generate ad hoc reports. Please make a copy. " I received this attempting to edit the Service Workspace Portal, and when I try to edit the reports on the landing page. You are able to enter other modules fine though. If the Workspace record in the main ServiceNow window is still open, refresh its page. that are created, owned, or maintained by the currently logged-in user, in this format, visibility within the Workspace to Documentation Find detailed info about ServiceNow products, apps, features, and releases. null. Request Management. Everytime the reports that doesn't load are not same and changes on every refresh. Documentation Find You can grant access to workspace for specific role users by creating the acl or changing the existing acl. My requirement is to make the "List View" as the default view upon loading the Hi, I have created a custom workspace with a landing page , list pages etc. This was by design as the goal is to have landing pages that are I am configuring HR Configurable agent workspace i need to know where in the ui builder should i make the changes to not display the interaction record list and disable it in the record menu too. No where have I seen mentioned that this needs to be in the application Service Operations Workspace Core, not Global. Can someone please help me in figuring out how can we can we add a field in the 'New HR case' page which opens when we click on the 'Create HR Case' button from a live chat. But it is looking like this: Can anyone explain me the scenario, why it is happening like this. If it is in read only mode, then click on Menu option and copy the page and make necessary changes as per your requirement. The user clicks homepage logo , then should be redirected to /now/hr/agent/home. Creating a Landing Page Click on the profile icon in the upper right of the screen and select “Configure Workspace”. Time to dive in and check out enhancements to Agent Workspace. " Then when I try to make a copy or a new one, I'm unable to set/select a value for "Protection" and "Application". anyone can help me ? ServiceNow Learn more about ServiceNow products and solutions. Release Management. Agent Workspace introduced in Madrid. Steps involved in cloning the landing page, ️ Navigate to UI builder -> Service Operations Workspace. For example, the agent can look at the landing page to see the number of open issues and the work that is assigned to the agent. Set up the landing pages that were supplied with legacy workspace or create landing pages starting with an empty page to show agents the issues that need to be resolved. Build a custom landing page Change the colors of Agent Workspace New Agent Assist New form and list Many other features Paris (2020 Q3) Agent Workspace technology renamed to just Workspace. Click New. This causes users to be unable to reenter CSM/FSM workspace unless you refresh. I am looking for ways to set up UI Builder page to render Performance Analytics dashboards [pa_dashboards] in Agent Workspace Experience. In my DEV instance when I click on "Agent Workspace Home", the page is loading but nothing happens. In agent workspace when clicking home, I can see only one landing page, I want to be able to display two landing pages in one workspace. and see HR agent workspace. Hi Jagjeet, Thanks for the reply. Click on the Settings tab. On the UX App Configuration Service Operations Workspace page, edit the Landing Path field to modify the landing page. , itil or sn_change_read. Any advice on how to accomplish this would be much appreciated. You can check out the Docs release notes for items not covered in this article. Select the Hi Everyone, I wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i. When trying to create a new Landing Page or edit an existing one in the Agent Workspace, I'm shown the message "<landing page name> cannot be edited in UI Builder. Hi, On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. Store Download certified apps and integrations that complement ServiceNow. There will be more control over the designing, and we will be able to Time to dive in and check out enhancements to Agent Workspace. In the Agent Workspace , is it possible to display two You can set permissions on landing pages so they only appear if the user either has the required role or belongs to a specified group. Add a custom component to an Agent Workspace landing page using UI Builder NOTE This module assumes familiarity with ServiceNow, Node. I Documentation Find detailed info about ServiceNow products, apps, features, So far everything is working as normal but when we navigate to the Source-to-Pay Workspace, the landing page is empty: However, if I click the list view, I see all the menus that I need to see: Does anyone know why the landing page is coming back blank? I'm expecting to see at least Navigate to Landing Pages (Workspace Experience > Administration > Landing Pages) and open the landing page you want to modify. Basically acl's Loading Skip to page content Skip to chat. Students should: However, an issue arises, when the agent clicks on the number of the case to open the case. But from my understanding there isn't a simple way where you can just hit merge on the workspaces, you would have to have your Alphabet Workspace as the starting point, and then configure the page variants to fit what you need depending on the table that is being used (Scope B vs Scope C), this would allow you to have different behaviors under the same Documentation Find detailed info about ServiceNow products, apps, features, and releases. I Hi, Wondering if someone can help me, I am setting up a landing page in agent workspace and have added several single score reports. I have two requirements: If it's possible to show in the cases cards the next opened task of each case; Make a new card equal to all the other three, but pertaining t Agent Workspace landing page is showing a "This content could not be loaded" error and a "Contact your ServiceNow administrator for more information" message. We have Performance Analytics (premium) plug Look at how the Landing Page works for Unified Navigation Landing Page - Service Operations Workspace Audience in the Unified Navigation app. These redirects should be controlled via user rules, ensuring that each HR agent with a basic HR role is redirected to the HR Agent Workspace. ITSM Predictive Intelligence Workbench. We recently created a new variant landing page for CSM/FSM workspace. I provided the roles yet the current workspace is configured OOB only to show contracts/vendors/etc. Right now it shows incidents info to all users, I would like it to show open problems to prob I need to update the HR Agent Workspace Landing Page (Agent Workspace for HR Case Management). Order can be changed via Workspace Experience > Landing Pages module. Explore the Documentation Find detailed info about ServiceNow products, apps, features, and releases. We’ve created a custom EVAM Definition as well. New Features in Paris Agent workspace list view filter search is not working for german in Virtual Agent forum 2 weeks ago; Walk-up Experience insights into implementation in ITSM blog 3 weeks ago; Virtual Agent Interaction Record Association - Related Tasks Ticket Number Missing in Virtual Agent forum 3 weeks ago What is the best practice for default landing page for ITIL users? Dashboard or Workspace? Also we have 2 different personas on our new project - Incident management and Asset management. (like below) When you click through into the report in the workspace there are some default columns (all of which aren't very useful for what I'm doing). I have edited the reports. I am migrating the workspace from classic workspace to configurable workspace is there a way to migrate the list from my list too. Currently, Agents are restricted to a single landing page. 0 Helpfuls 73 Views; Reply. I have a landing page that contains some reports and I would like to have another Agent Workspace module containing a page with some other reports/PA widget. ITSM Guided Setup. Landing page In the old workspace we have the refresh readily shown on the card: How do we make it that way in SOW? Currently, you have to click on the three dots before making it to the Refresh button. How can I apply this new landing page on the workspace? Our plan was to use the Service Operations Workspace landing page as the standard ITIL user homepage, but in a recent sneak preview of SOW, we've gotten feedback that some ITIL users would prefer to continue using their (custom) dashboard as their homepage. There are some reports, KPI components configured on landing page. Revisit if you wanted to know, How to clone a landing page . Skip to page content Skip to chat. [par_dashboards]. ; Store Download certified apps and integrations that complement ServiceNow. Configure the Landing Hi All, On the service operations workspace overview page we have "Widget Data Grid" which shows some records depending upon the table we have selected. next_experience. I have two requirements: If it's possible to show in the cases cards the next opened task of each case; Make a new card equal to all the other three, but pertaining t These redirects should be controlled via user rules, ensuring that each HR agent with a basic HR role is redirected to the HR Agent Workspace. Impact Drive a faster ROI and amplify your expertise with On the Home tab, click the ← Back breadcrumb to return to the Agent Workspace landing page. in my project,need to change home page,how to change. 0. js, npm, JavaScript, and Visual Studio Code. I see the Refresh list button, but is there a way to automatically force this periodically, or upon the addition of Wondering if someone can help me, I am setting up a landing page in agent workspace and have added several single score reports. Create Workspace User Experiences > Exercise: Explore Agent Workspace. Based on above 2 personas we need to set default landing page. Machine learning solutions for IT Service Management. Is it You may consider creating a new landing page and adding report widget component to this page. In the Page field, select Landing page. Under Pages and Variants section, under Home, point to Service desk landing page SNC, and select ; Select Duplicate variant . I have 3 user types, incident management, problem management, change management. Service Builder. See the 2nd print screen for the same. Does someone know how to define access based Does someone know how to define access based See demos and learn more about the Xanadu release , Documentation Find detailed info about ServiceNow products, apps, features, So far everything is working as normal but when we navigate to the Source-to-Pay Workspace, the landing page is empty: However, if I click the list view, I see all the menus that I need to see: Does anyone know why the landing page is coming back blank? I'm expecting to see at least We stumbled on this solution and hope it helps you as well. Instead of being redirected to the CSM Workspace (where we want them to work on cases), they are being sent to the "back-end" / native SNow app. Can you assist , please. Service Catalog. Click on your user profile icon, select 'Edit Page' - UI Builder loads. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Landing page I would like to configure my Agent Workspace Landing pages to be accessible based on either group or role. Any thoughts on why we're encountering this restriction, Pages can be targeted for certain roles according to permissions. Click on open in UI Builder. Procurement. But i am talking about CSM Congfigurable workspace. (Technically it's their most recently used Documentation Find detailed info about ServiceNow products, apps, features, and releases. Select the role or group for the landing page to be Yes that's possible and that's configured under "UX page element permission". I choose Agent Workspace URL: workspace/agent; On the App Configuration page, click Open in UI Builder. That adds an extra click. Impact Drive a faster ROI and amplify your expertise with ServiceNow Learn more about ServiceNow products and solutions. 2. I am new to agent workspace and confused on from where to start. I need to update the HR Agent Workspace Landing Page (Agent Workspace for HR Case Management). Add a landing page variant to the workspace. Learning Build your skills with instructor-led and online training. Hi Murali, this calendar report is restricting the user access based on the table level access i. Hello, Iam using HR SD Agent workspace and I need to create a different landing page for specific group. And the landing page will be shown based on user's role/group. that are created, owned, or maintained by the currently logged-in user, in this format, visibility within the Workspace to Documentation Find detailed info about ServiceNow products, apps, features, In "Agent Workspace for HR Case Management" workspace, there is a default landing page named "Landing page default". ITSM Virtual Agent . A message is given that the page is unresponsive and the user In "Agent Workspace for HR Case Management" workspace, there is a default landing page named "Landing page default". but i found the following in the mentioned link: "Important: The Now Experience Builder described on this page is for building and editing landing pages in all workspaces except CSM. ; Partner Grow your business with promotions, news, and marketing tools for partners. For the Admin Panel field, select the "i" Icon. ServiceNow Documentation Find detailed info about ServiceNow products, apps, features, and releases. 1 or later. Impact Drive a faster ROI and amplify your expertise with Hi all, I have a question about Agent workspace. ️ Open the Service desk landing page SNC [read-only page]. The leading practice is to copy the OOtB page (variant) to make it custom. Hello, I have a question as to the possibility to configure the Landing Page of HR Agent Workspace to comply with my requirements. co Agents need to be able to access predefined dashboards and be able to toggle between then, as well as be able to generate ad hoc reports. I created a landing page and even thought I deployed update set, it seems my changes related to landing page didn't get copied. we want to show only 'x' group requests in this landing page. Other users are able to view the list when they click the widget I have provided screenshots of what I am talking about. For example, I have a landing page titled "Report Overview" and only want a specific set of users (either by group or by role) to see this landing page. What is Configurable workspace. CC: Thanks in advance I would like to configure my Agent Workspace Landing pages to be accessible based on either group or role. From the Experiences list, select Service Operations Workspace. A: In HR Agent Workspace, the landing page is the predefined dashboard for a user. I have a requirement to show the announcement on the Agent Workspace landing page. Also I am not sure how to assign users , roles to access the url by external Documentation Find detailed info about ServiceNow products, apps, features, and releases. One factor is the order of the landing page; the one that shows is the one Solved: Hi all, In General ITIL users will land up into navigation page, but i want to change the default landing page to Agent workspace page Loading Loading In next experience UI we have workspace menu and workspaces are listed under it. An issue I keep encountering while making configs, is the modules/portals keep saying: "This item is read-only based on its protection policy. I want to create the tabs on the yellow color highlighted parts. I have created a new landing page for this application, but still, the default is rendered. ; Only the legacy components are available so I am unable to add a dashboard The technology and concepts in this guide are based upon the San Diego release of the Now Platform. I have a workspace with a landing page and variant pages. SLA at risk, High Priority Cases, and All cases. I am not able to lookup for Platform A 1. If permissions prevent a landing page from displaying, the next landing page in Order displays. How do I make my new landing page show up from the ServiceNow Learn more about ServiceNow products and solutions. You can add reports by adding a component onto the landing page. Store Download certified We are migrating from the Agent Workspace to the Next Experience configurable workspaces. You can check out Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Unable to view dashboard content on workspace home tab, with the message 'You need to get permission to see this data'. In next experience UI we have workspace menu and workspaces are listed under it. undefined. Try changing the order value of the components :. Agents use the following views in workspace: Landing page—The first page that an agent sees when opening Workspace shows which issues the agent can work on. see attached . it would be really helpful, if you could guide me how to do so. Thanks, AJ I too am having an issue with users being able to access any useful information from the landing page in Vendor Management Workspace. However, in my custom workspace, I have created the same data visualization but am pointing to a report that is using a table from my custom application. I created variant for the I created variant for the See demos and learn more about the Xanadu release , our biggest AI release yet. e. This article will explain some high level differences of Agent Workspace versus configurable workspaces, for more in depth information see the Workspace UI product documentation. General idea it to create a new landing page, put an audience on it and then have the page run a redirect to the right URL. If this helps, please mark this correct and helpful, by selecting "Accept as Solution" and " Helpful". Reordering pages and limiting page access. There are two intended audiences for the technology in this guide: Platform Administrator (admin) - This audience has the ability to enable Next Experience, configure Landing Pages and Themes, and configure System Properties. I have created workspace url using UI Builder directly. I need to add or even update existing Workspace landing page reports to include HR tasks. I added new row in sn_hr_agent_card_config however doesnt appear under overview Do I need to duplicate the component in UI Bui Hi Everyone, i wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i. url " with this value "/now/sow/home". The default view in "Widget Data Grid" upon loading the page is "Grid View". For information about the new UI Builder that builds and edits all pages in CSM ServiceNow Learn more about ServiceNow products and solutions. ️ Access the Page and Variants section -> Home [Landing Page]. how to change agent workspace home page . image. Unlike existing Agent Workspace, we will be able to create our own components and pages with the help of UI Builder. I have tried the following to try and resolve the issue. Problem Management. It is happening just for one user and one widget on the workspace. This was authored for Utah or later with Agent Workspace for HR Case Management 2. ️ Clone the landing page “Custom Service desk landing page SNC”. Configurable Workspace is a customizable workspace that can be easily configured and extended using Now Experience UI builder. I currently use the Service Operations Workspace and wanted to make the landing page show info related to the type of user. Where can yo Trying to roll out Agent Workspace and I'm told a major impediment is that student workers cannot be relied upon to refresh the lists on the landing page. There's a step about adding the property glide. Impact Drive a faster ROI and amplify your expertise with From the UX Applications list, select Service Operations Workspace. I created a variant for it and created a new landing page. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. (like below) (like below) When you click through into the report in the workspace there are some default columns (all of which aren't very useful for what I'm doing). Steps to achieve this functionality: Open the UI Builder for Agent Workspace for HR Case Management. ServiceNow Learn more about ServiceNow products and solutions. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. I too have struggled with this today. For example, you might set permissions for managers to see one landing page and agents to see another. Agent workspace however was available from Orlando or earlier, and its configuration differs greatly from the Apart from the personal quick links, global quick links can also be published across the workspace as per the organization needs. Select Open Record. Service 360. 'Enable drilldown' on data visualization Created a Default view (global) [KB0996809] Created a Default v ServiceNow Learn more about ServiceNow products and solutions. If I uncheck the Active box for the Home page and set my new landing page to Active, the menu item, when clicked, shows "Page not found". Is it possible to change the default landing page. I know the Agent Workspace landing page is read only, I created a copy but it didn't work I had the above issue. In the main ServiceNow browser window, use the Application Navigator to open Now Experience Framework > UI Builder. banner. Hi Folks, I have a report widget on Workspace landing page that shows unassigned cases. Hello, Go to "Configure Workspace" in agent workspace , and see the list of landing pages , inorder to use the existing one select the one The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. Thanks, JCE Navigate to the Agent Workspace landing page configuration in ServiceNow. I think when you create the new workspace you see the landing path as "home" like below that should be the homepage of your workspace. Hello, When an agent logs in to the instance , I have a requirement to show workspace landing page instead of default dashboard page to the agent . Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. How to set Tier 2 landing page default in SOW for agent group. Image 1 is taken from an OOB experience; you notice on the top right how the landing page is opened as a tab within the workspace with a "+" sign next to it for a user to open another tab. Have you ever configured the Calendar component in the ui builder which is better for non-licensed users to view the desired tickets in Calendar view. How can I change the default landing page for custom agent workspace, or at least chan Landing page is where an agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks. Is there a way to create copy of Agent workspace or create a new one from scratch. Configure permissions for users to access the landing page: Click the UX Page Element Permissions related list. In the New York release, more configurations and options are developers for administrators and developers to enhance the experience for their users. I tried to create a copy of Agent Workspace using insert and stay option. Add a client-side script to the landing page. " I I have read the documentation, I understand how to create landing pages, however it is not clear how to add two landing pages to agent workspace. How can I do this? Not familiar with UI builder so would appreciate some guidance/material I can use. I have a requirement to put already existing reports on that landing page, however the report/PA widget component is not available for me. The page looks like the screen print below. This is how the landing page looks currently in my PDI: Hi Murali, this calendar report is restricting the user access based on the table level access i. Recommendation Framework. It should look like this: 2. The Landing page is meant to provide key data for the user upon entering the Workspace to help answer the question “What do I need to work on Hi There, We are facing an unusual issue where for few users some of the data visualizations are not loading. Support Manage your instances, access self-help, and get technical support. It also surfaces additional application capabilities that can be enabled to enhance your agent workspaces. Exercise: Explore Agent Workspace. Hello, I'm attempting to add the Service Catalog for our Service Desk on the Agent Workspace, currently it's not available. I too am having an issue with users being able to access any useful information from the landing page in Vendor Management Workspace. When an agent logs in to the instance, is it possible to show the landing page of custom workspace instead of default dashboard page. Open the Landing Page Default page. Solved: Hi Everyone , I have a scope application development where i am trying to build Agent Workspace through UI Builder. Alternatively you need to select a role I have created a new custom agent workspace from the studio but I cannot change the default layout on the homepage. How can I apply this new landing page on the workspace? Solved! Go to Solution. In the screenshot below I have taken "Task Table". Logged in a a user with appropriate role/permissions (admin here), change app scope to 'CSM Configurable Workspace' Launch into the workspace with the default widget you want to update the filter on. We have added the this component in the new landing page and we have given request table. And if it helps, I've got an answer. As and admin I can see data but when I am impersonating as a user I don't see anything page just keeps loading. This is how the landing page looks currently in my PDI: Following these instructions: Navigate to Now Experience Framework > Experiences. Navigate to All > Now Experience Framework > UI Builder. I want to set a configurable workspace as default start page/landing page shown after user logged in to the instance. This article is intended to explain the differences between Agent Workspace technology and configurable workspaces for existing customers that may be utilizing Agent Please let me know , if you trying to route to the landing page of the workspace after clicking on the banner , then you can update the system property "glide. You can create a view rule for your view based upon conditions or Documentation Find detailed info about ServiceNow products, apps, features, and releases. In this exercise, you will explore the baseline IT Service Management Agent Workspace to familiarize yourself with Workspaces and their capabilities. Landing pages are the pages that Documentation Find detailed info about ServiceNow products, apps, features, and releases. There we have different controls as we would have it for the base agent workspace. I have tried to edit the landing page on the Legacy Agent Workspace but when I activated the landing page, my changes didn't show up on the landing page from the Agent Workspace. The same landing page user should see when they log in to the instance. How can I link this On the Home tab, click the ← Back breadcrumb to return to the Agent Workspace landing page. Explore the Service Operations Workspace Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on the landing pages. Hello Everyone, We are customizing the Service Operations Workspace and faced an issue on the Landing page. This was by design as the goal is to have landing pages that are Each Workspace hosts a Home or Landing page, and it is possible to create “Variants” of the landing page that can be surfaced to a user depending on the roles they have (we will talk further about Variants a bit later). when the user clicks on that widget the list just shows loading and never loads. user_selected_landing_page_enabled to the system properties. Can anyone help me how to acheive this? Screenshot has been attached. For the configurable workspace you probably need to create department specific roles and add them to the group. ️ Make sure the scope is “Quick links component for Service Operations Workspace”. . Product Catalog. In the Variants section, click the +Create button. This can be done by editing the landing page and adding a "Client Script" widget or using a UI Script. If you do not see it then you can simply create a page variant of existing SOW home page. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. In my TEST Instance. Just a note - if you set up multiple landing pages, the page with a lower ORDER value takes precedence over the pages with higher ORDER values. The way of configure them is completely different and I was not aware, that ServiceNow lost that functionality. I am able to find a UI builder component "Dashboards Overview" to render Platform Analytics dashboards. Hi Everyone, I am having issue with CSM configurable workspace landing home page. User (non-admin roles such as However, an issue arises, when the agent clicks on the number of the case to open the case. Thanks in advance You can change the ordering of the tabs and which tab defaults via Workspace view rules by navigating to Workspace Experience > Forms > Workspace View Rules, this is an example of Agent Workspace and Configurable Workspaces sharing the same functionality and modules for configuration. Please find below screenshot for Some users can no longer access HR Agent Workspace. This landing pages are not in I think when you create the new workspace you see the landing path as "home" like below that should be the homepage of your workspace. Impact Drive a faster ROI and amplify your expertise with When attempting to modify a Workspace landing page in UI Builder, the landing page begins to load momentarily but then becomes unresponsive. New York features for Agent Workspace It is ServiceNow new release season! Time to dive in and check out enhancements to Agent Workspace. The workspace now shows up on my PDI under the Workspaces menu, but when I click it, it goes to the default Home page rather than the my new landing page. One important remark is that there was a product issue related to this configuration (PRB1389548) When you have multiple landing pages associated with a workspace, several factors determine which one shows. In our console (backend) when we create a new HR case, a checkbox is there , we want that same checkbox in this 'New HR case' page which comes up in the agent work space. You can grant access to workspace for specific role users by creating the acl or changing the Hi all, We are in the process of setting up an Agent Workspace POC, and I'm currently trying to set up landing page. However, I've tried many solutions from existing community questions but none of them worked. I wanted to add more of there cards within the same row, but . Otherwise, reopen it by clicking the profile icon in upper right of the Workspace and Documentation Find detailed info about ServiceNow products, apps, features, and releases. Can someone please suggest how can I move Landing page manually from one environment to another? Can it be done by XML copying? if so, will it move all of it's UI elements and design layouts? Thank you. On-Call Scheduling. It was created and I was able to create Workspace Lists, New Record Menu Items, Workspace Modules for it but Landing Page for it is not created. The components available in UI Builder for agent workspace are very limited, I did some research as to why, the result I found was that the new workspaces are made as UX Applications, and those were released with Quebec, same thing with UI Builder. Hi all, In General ITIL users will land up into navigation page, but i want to change the default landing page to Agent workspace page instead of navigation page. that are created, owned, or maintained by the currently logged-in user, in this format, visibility within the Workspace to ServiceNow Learn more about ServiceNow products and solutions. Students should: In the OOB Agent Workspace Incident Overview landing page, if you click on the data visualization (such as Open P1 Incidents) it opens a list of records in a new tab related to the report in the data visualization. Is it possible? Thanks in advance Maddalena Hi, All. What I tried-I have created the record in Now Experience Framework --> UX Banner Announcement module and Now Experience Framework --> UX Banner Announcement Configuration. The new UI Builder-based workspace makes it more configurable and flexible for customers. I've copied it's functionality before. so we have added the filter and when i click the save option the page is reloading but the filter is not saving. Thanks, AJ Hi Team, We are facing an issue with list simple component in UI builder. Impact Drive a faster ROI and amplify your expertise with I too am having an issue with users being able to access any useful information from the landing page in Vendor Management Workspace. Does someone know how to define access based on group? I managed to do it based on role through the audiences in UI builder, but desired solution is with a group. The Agent Workspace received a lot of attention in the Orlando release with enhancements like. T Add the People Counter Component to an Agent Workspace Landing Page. This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents. Impact Drive a faster ROI and amplify your expertise with Add a custom component to an Agent Workspace landing page NOTE This module assumes familiarity with ServiceNow, Node. When attempting to redirect to the main landing page it seems the page is caught as a dashboard/tab? I see the URL goes from /now/nav to /cwf/agent. Make visual styling changes to the sub pages in the Service Operations Workspace landing page. ITSM Agent Workspace. We created a custom version of the SowIncidentLandingPageUtilsSNC UX Client Script Include to hole the records from the Task table. Partner Grow your business with promotions, news, and marketing tools for partners. For Example as you see in below screenshot: I have edited the report that shows "SLA AT RISK" and have excluded the cases where state is resolv Hello Community, Experiencing an issue where clicking on a data visualization widget directs to a list with only one column [number]. You can grant access to workspace for specific role users by creating the acl or changing the existing Skip to page content Skip to chat Skip to page content Skip to chat Service Operations Workspace shows "You do not have permissions to access this page" for non-admin users I received this attempting to edit the Service Workspace Portal, and when I try to edit the reports on the landing page. Hope it helps I need to do poc to configure Configure Agent Workspace and allow users to log in and work on cases. 1. I created a Workspace but Landing page is not getting attached to it and as you can see in the attached pic UI Builder button is not available. The pages I created in my workspace do not open in such a tabbed layout as you can see in Image 2. I have confirmed the SOW ITSM plugin is installed, per the screen print below: I have also tried the following to no avail: Configure service desk groups to access the Service Operations Workspace landing page (servicenow. lyji igb bhhapwm zjuojk sxbic uwvki xymfue xtso sbomwhnq kzpdg