Keychron key not working But I don't see it happening (i. ( like f1-f2 doesn't, but f3-f6 do work, then f7-f12 doesn't work. The switches on the side are set to Mac/OS and BT respectively. I tried resetting the keyboard (FN + J + Z ) and nothing. Using and online keystroke checker, I checked all the keys. Hi, I have a keychron k8, this afternoon the button "two" key suddenly didnt work at all. Jul 29, 2024 路 A non-working key on a Keychron keyboard can often be resolved with thorough cleaning or, if necessary, a switch replacement. PCB is not fried, they work completely fine Switches on PCB and plate only (without foam) Still works fine Check to see if switch pins were bent Used a different switch Anti-static fix (on Keychron's website) But keys start to not register when I screw everything together. But for some reason the left windows-key just doesn't work. Switching between MAC and WIN mode. Same thing happened. Windows key doesnt work (I disabled it via Win10). What wattage do you suggest for charging the keyboard? Can Mac detect the battery percentage of the keyboard? The keyboard is no longer under the Device Manager. Hope this helps. 2/ Try to use the keyboard in cable mode with another laptop/ device. If your keyboard is not working in the cable mode, make sure you have followed these steps properly: 1/ Make sure you switch the toggle from Bluetooth to the Cable mode. I have the wire connected to a charger not to a computer, as I use this with multiple computers wired mode just doesn’t work for me. Turn on your PC’s Bluetooth and search for the keyboard to connect it. Perhaps a reset might solve the problem. According to the VIA configuration, the knob should lower and raise the volume, but it doesn't do anything. One key does not work/register/input properly. Hey hey! Just picked up the K13 Pro and noticed that the numpad keys won’t actually type numbers. keys as standard function keys on external keyboards" selected, F1-4 & F7-12 act as the F keys & using fn+F# performs the special key (mission control, media playback, etc). Is there a hot key to lock those or is this where the QMK/VIA part comes in? 馃槣. The RGB lighting does not even work. Change the Battery. Maybe it is just a dust/debris-caused issue. We found a possible reason. Its not a mainboard, not a GPU just a simple PCB inside a not that tight casing. Did not see anything in the documentation or online so thought I’d consult the Ordered Keychron K4 Wireless Mechanical Keyboard (Version 2) RGB Backlight Aluminum Frame / Gateron (Hot-swappable) / Brown on January 28. I updated the firmware and factory reset and the tab key still does not work. One key does not work/register/respond on my Q3. (Click to play the video below. Not only that, but I can't use the windows key because it acts as if I'm pressing f10. Recently, the command key and option key on my Keychron K2 are not working as they do on the native MacBook Pro keyboard. If the switch and socket have no problems, please test the defective key on VIA and shoot a video (How to do a key tester). Whenever I press it, it makes this weird sound and get's a bit stuck halfway requiring additional force to press it down all the way. 0 connection and a USB-C type tip on the other end which you connect to the keyboard. I just picked up a Keychron K4 RGB from Amazon, and the second day of owning it I noticed that my "x" key does not work. With my Q10, I go into the keymap screen but with the K15, nothing happens. What should I do now? (sent a video to support@ but it seems there is no reply yet) I just got my K4 V2 today from Amazon, got it set up and it all seemed to be working perfectly, but when typing an email I realized that the tab key was not working. Please follow the steps below to troubleshoot. When I press command + c I get this (ç). (without the case). I did a factory reset (fn + J + Z) and nothing, I haven't changed any settings on my laptop, the laptop keyboard works fine. But LWin + RWin will not work even on other physical keys. The multimedia keys for F7-F12 don't work on my K2 v. The F1-F12 keys are acting strange, nothing happens when I press them one at a time. Sounds like you may have hit a hot key to change the keyboard language settings - did you check out input sources to make sure it's not set to something else? From the page: Use keyboard shortcuts: Press Option-Control-Space bar to select the next input source in the Input menu, or Control-Space bar to select the previous input source. (3) Try connecting your keyboard directly to your computer, bypassing any USB hubs. Feb 7, 2023 路 For the regular K series, please try the following solution: (1) Please try a different device and check if it works in cable mode. (2) Make sure your device's software is installed and up-to-date. (At this stage it won’t turn on, switching bt or cable or any possible way, no light, fn+b also not working) Connect the keyboard using the keychron‘cable and switched back to cable, LED was alive, keyboard alive. (2) If it doesn't help, try to factory reset your keyboard by holding fn/fn1+ Z + J for 4 seconds. I can't do any shortcut or even open the Windows menu from the keyboard. For me, the volume up and down work fine, but the mute (fn + F10) do not work. I was able to circumvent the problem by using LCmd + RCmd (Under Custom register) from the MacLayout, but it is not ideal in my opinion and should be fixed. Otherwise, you need to check the pins on the motherboard and daughterboard. This has a USB 2. The firmware update worked! I flashed the 'Keychron Link' with the USB-A firmware update while it was connected via USB cable. As such my first customisable hotswap keyboard. Hi Team, just received my new Keychron Q1 knob version today. For example, when I try to make a screenshot I get. Just received the keyboard but it seems that right shift is not working at all. Try Boot Magic. But mine revived by doing so. I tested on multiple systems in wired and bluetooth and still no change. Then replug the Keychron keyboard. Troubleshooting: I've tried everything short of a factory reset, and yes I have reached out to customer support. It occurs both in wired and Bluetooth mode. Received my Keychron K2 yesterday and got issues letting the F-keys act as F-keys. I connected the keyboard via USB to my Surface Pro and the keyboard is not responding. Instead of typing the numbers, it appears that 4862 are now direction keys (left, up, right, down). 2 (non-hot swappable, Gateron brown switches). i tried swapping the switch with key 3, key 3 works fine with both switches but key two doesnt work at all with both switches. When I go to the https://usevia. I ended up using a spudger carefully around the sides of the backplate to separate the backplate from the side panels, and then levered up from the sides and from the spacebar hole. All function keys and multimedia keys work fine with my computer when using other keyboards, all of the function keys on my K2 work, and the multimedia keys for F1-F6 work. Im on a mac mini. I have done the following so far: Did the keyboard reset with pressing down the keys for 5 seconds May 26, 2024 路 Hold the Fn + 1 (NOT F1) keys until the Bluetooth Indicator flashes on. The button of the knob works just fine, but the rotation of the knob isn't working at all. Please disassemble the keyboard (How To Disassemble Keychron Q1 Keyboard) and check whether: (a) The indicator on the daughterboard is on. F-keys 1, 2, 7-12 don't work. Map for toggle key: layer 0 = TG(1), layer 1 = TG(2), layer 2 = TG(3), layer 3 = TO(0) // not sure why TG(0) isn't working My Keychron does charge, but when I put it in wired mode it doesn't type anything. Have been using about a week and now nothing works on the bottom row. Thanks a lot for this! My keyboard is not recognized by Keychron Launcher, what should I do? When I plug my keyboard on my computer, a “USB Power Surge” message appears and all my devices stop working (mouse, Wacom, headset, etc. Nothing lights up (except charging led), my windows 10 laptop says it’s connected via BT but key presses result in nothing happening. It did not seem to initially work but after force-pairing (Holding Fn + 4 for four seconds AND THEN connecting the USB-A receiver) as stated in the guide, it worked. I still can type on it but most of the shortcuts don't work, fn + X + L doesn't work either so I can't use the multimedia keys. Problem: Brand new Keychron K8 Pro and the "F" key hardly works (~20% of the time it decides to work). I purchased the barebones version. Stuff I tried: Connecting via BT or cable. Like the num lock key is not on (there is no num lock key). Advantage now: you can use all 4 layers and assign a key to toggle the layers. Could you try the factory reset to your keyboard to see if this can fix your problem? Hold "Fn"+"Z"+"J" these three keys together for four seconds to do the factory reset. By systematically following these troubleshooting steps, you can likely resolve the issue at home. Please try to pull out the Q key switch and replace the switch to see if it works normally? If the issue persists, Could you take a video showing the keyboard issue and send it to support@keychron. While the keyboard is disconnected, press and hold the ESC of the keyboard and simultaneously connect the keyboard to the computer with the USB cable. Hold down the Esc key and connect the USB. ). Now, pressing the FN key + any of these keys, the secondary functions (media control/explorer and whatnot) DO work, but the keys do not work as F-keys at all. Sometimes rechargeable batteries, despite of showing full charging are not giving required power to the keyboard. I can confirm the same behavior with my K10 Pro. Some customers received Q3 Pro SE and found that an entire row of keys did not work, mainly the row of number keys. How to fix it: Remove the Apple drivers, uninstall the keyboard from the Windows Devices Manager. com? Our team will check your keyboard problems and provide solutions to you. Am I Really not able to use BT functionality while charging? Is this expected? You can make all keys "transparent" in layer 2 and 3 afterwards. Physical keys work, as I can bind other key to them and the work. or others similar to this) The reason causing it: The windows have installed the Apple Keyboard's drive for the Keychron keyboard. Feb 15, 2023 路 On my Windows computer, the function keys on my K series keyboard do not work, and Windows and Alt keys are switched. I select it, click "Connect" and nothing happens. 3/ Make sure your laptop/ device's software is installed and up-to-date. Ask questions, seek advice, and dive into topics related to Keychron products. I'm running Macos with a K2, and when I have the system preference "Use F1, F2, etc. Tried to factory reset but still same behavior. Nov 22, 2023 路 You can customize each key on each layer of your keyboard with VIA, there are two layers for Mac, and two layers for Windows. Dec 24, 2019 路 We were recently reported with a hidden problem of the K2 keyboard, we feel blessed to discover in early-stage and lead to the progress of our quality check process. 0/3. I've checked the switch and it's set to Windows. Wanted to see if anyone else has this problem / has a solution for it. My MAC does not have a normal USB port. How can I fix this? For the the screw-in stabilisers in the Keychron Q2, do they come pre-lubed or not lubed? My Q2 does not work. app/ site and click "Authorize device", I see the K15 listed. This morning my K4’s numpad stopped working. We will have our tech team check out the problem and find a proper solution for you. The daughterboard should not have any problem if the light is red when plugged in. I might be missing some basic settings to make this work? Edit 1 (based on questions asked in comments) - Being newbie in customizing the keyboard, didn't consider Level at all. › When I try to copy: ç When I try to paste: √ It makes it incredibly complicated to work. e. For example, the Q1 keyboard comes with 81 keys, so you can remap up to 324 keys (81 x 4) you want. today after using the Keychron K8 ISO DE for almost a year, the key row yxcv produces the wrong input, it prints just a bunch of random characters in a row. So after some research I installed the new firmware for the iso Keyboard but I think the factory reset Key Combination fn + J + Z is not working. I'm so confused. Hi, I just bought a v1 and the knob isn't working. (1) Try to pop the keycap off and shoot some air in and around the cap first. ) Welcome to r/Keychron, an unofficial support and discussion forum for Keychron mechanical keyboards. Keyboard is a keychron. What I did next was to use the original cable that comes with the keyboard. Hey, happy its working again here an basic explanation how the wired mode works: The wired mode will charge the battery first and will bypass it when the battery reaches 100% since the keyboard need a minimum baterry % to start it needs some time when baterry is on 0% to charge it some %. Hello! This morning I must have accidentally changed something on my keyboard. UPDATE: I fixed it. I just can't jump between vol 50 and 0 through function keys. There are some software things that can affect winkey specifically, you want to try the kb in both windows and mac mode before you declare it a hardware problem. Anyone else have this problem or have a solution? edit: problem solved! Hi, I’m sorry to hear about this case. I'm not sure what happened; the keyboard just gradually lost all its functioning within a day. Ask questions, seek advice, and dive into topics related to If the switch and socket have no problems, please test the defective key on VIA and shoot a video (How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard). Hello, I‘m sorry to hear about this case. It is really very easy to open it and fill in some fabrics. I just got the V1 Max and i love it. I have run the troubleshoot for Bluetooth and tried to update any drivers necessary. Please help. VIA and physical keyboard is now different and it used keys based on original layout itself. com? Our team will check oh yeah that socket got pushed out you'd have to resolder the hotswap socket or get it replaced by keychron edit: i can't even see the socket so maybe they just didn't put one on the escape key? not sure how the warranty works with keychron but pop open the case to see if there's a socket flowing around the case (as long as it doesn't void warranty) 16 votes, 25 comments. When I try to do shortcuts they don't work. Keystrokes are very delayed/repeat randomly/have a huge lag/latency. I checked if the problem could be the PCB or something, but that same key works fine on my Macbook. Tried all the other keys and they're working fine but just the right shift is not working at all. Keychron has a site showing them disassembling the side panels; this did NOT work for me. However the usb c wireless receiver doesnt really connect with the keyboard. I'm having this problem where my keyboard does not respond to any key presses. I just got my Keychron K8 and am pretty happy with it, so far. It shows the volume OSD with the X to indicate it's muted, but the audio is not affected. I did not use the tape mod, because I wanted less noise, not add more noise in my direction. Connecting the Keyboard to different devices Changing the actual switch against one of a good, working key. Please click on the Test Matrix (this is the mode to see if every key works on the keyboard) when you are testing. Installed switches and keycaps today. I'm using an adaptor to go from USB to USB C since my Macbook only has USB C ports and the cable delivered with the Keychron is USB C to USB I was thinking about buying a third-party USB C to USB C cable but I'm not sure if the adaptor is the bottleneck here. Let the keyboard enter the state of preparing to update the firmware. The only thing that works is a red LED on the left side when connected to power. I am almost certain this is a hardware issue. It makes a sound when i connect the receiver to the pc but it doesnt show up on the device manager. This did not work, even with the keyboard in cable mode. I also tried switching to Mac on Windows, but that didn't work. 12. All plugged in. When I press a key on my hot-swappable keyboard, there is no input on my computer. Factory Reset with FN+J+Z. Oddly enough, if I lower the volume through the (fn + F11) to zero, it mutes normally. Yea so I just bought A keychron K6 Non Hot-Swappable Gateron Browns, everything works perfectly fine except the left shift button. Charge it for like 5 minutes. Welcome to r/Keychron, an unofficial support and discussion forum for Keychron mechanical keyboards. The function key doesnt work either Key not working correctly even after replacing the switch Hey guys, I'm a new Keychron K10 user, and I love the keyboard so far, I have my own custom keycaps and I have replaced the default switches (which were gateron blues in this model) with Banana Milks. I’m new to QMK/VIA. I also tried switching the F and multimedia keys as per the manual (Fn + X + L) and no dice. Regardless of in cable mode or Bluetooth it does not work. However, the next day my Windows key stopped working. true. We will have our tech team check out the problem and find a I had a similar problem on my Mac, had to download the VIA file for my Q2 on the keychron site, open VIA with my keyboard unplugged, go to Settings and turn on the Show Design tab option, then go the Design tab, drag and drop the config file, and plug my keyboard again. If the issue persists, Could you take a video showing the keyboard issue and send it to support@keychron. hfxzf fww ajyqx felxldp slyjbxi cwuoljz ubq zpd flo fxequn